Refund & Cancellation Policy

1. Cancellation Policy

We understand that circumstances may change. Our cancellation rules are as follows:

• Pre-launch Cancellations: If you have enrolled in a batch or course that has not yet commenced, you are eligible for a full cancellation and a 100% refund without any processing fees.
• Live Classes: You may request a cancellation within the first 3 days of the batch commencement. After this grace period, no cancellations will be entertained.
• Recorded Courses & Digital Materials: Due to the instant nature of digital goods and immediate access provided, cancellations are strictly not allowed once the purchase is successful and access is granted.
• Platform-initiated Cancellations: Boostabrain reserves the right to cancel any course due to technical issues, insufficient enrollment, or unforeseen circumstances. In such events, users will be notified immediately and a full refund will be initiated automatically.

2. Refund Policy Guidelines

Refunds are processed according to the following strict guidelines:

• Eligibility: Only purchases that fall within the allowable cancellation period (as defined above) are eligible for refunds.
• Processing Fees: Approved refunds for live classes may be subject to a nominal payment gateway processing fee (typically 2-3%), which will be deducted from the final refund amount.
• Non-refundable Items: Test Series, Mock Tests, E-Books, and recorded video courses are strictly non-refundable once accessed or attempted.
• Promotional Purchases: Courses purchased during special sales, using promotional discount codes, or as part of a bundled offer may have different refund rules or may be entirely non-refundable. Please check the specific offer terms before purchasing.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Send an email to boostabrainclasses@gmail.com from your registered email address.
2. Include your Full Name, Registered Phone Number, and Order/Transaction ID.
3. State the reason for your refund request clearly.

Our support team will review your request and respond within 48-72 business hours. If approved, the refund process will be initiated.

4. Refund Processing Timeline

Once a refund is approved by our team, please note the typical processing timelines:

• The amount will be credited back to the original source of payment (Credit Card, Debit Card, UPI, Net Banking).
• It typically takes 5 to 7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

5. Failed or Duplicate Transactions & Helpdesk

If your account has been debited but the course access was not granted (e.g., due to a network failure), or if you were charged twice for the same transaction: